Summary Final Decision Art 60
Complaint
Infringement of the GDPR
Background information
Date of final Decision 7 August 2019
LSA: UK
CSAs: AT
Legal Reference: Right to erasure (Article 17)
Decision: Violation identified; No regulatory action.
Key words: Right to erasure, Marketing
Summary of the Decision
Origin of the case
The complainant stated that he asked the controller not to send him marketing emails, yet he continued to receive them.
Findings
The UK SA found that the controller did not comply with its data protection obligations.
The controller stated that the complainant send his request to unsubscribe to a ‘no-reply’ email address, instead of using the ‘unsubscribe’ button. However, the email address was not clearly recognisable as a ‘no-reply’ email address.
Decision
The UK SA took note of the actions taken by the controller, including a change to its processes so that the email address from which marketing communications are sent is now monitored. No regulatory action was taken.
—
This text has been converted automatically from the PDF available via
https://edpb.europa.eu/our-work-tools/consistency-findings/register-for-article-60-final-decisions_en
using Apache Tika to allow for a better search. This might result in some characters being mangled.
Please see the original file for the official wording at
https://edpb.europa.eu/sites/edpb/files/article-60-final-decisions/summary/publishable_uk_2019-08_right_to_erasure_not_granted_summarypublic.pdf
Please see also EDPB Copyright page