Summary Final Decision Art 60
Complaint
No violation
Background information
Date of final decision: 9 August 2019
LSA: FR
CSAs: ES, IT
Legal Reference: Lawfulness of the processing (Article 6 GDPR)
Decision: No violation
Key words: lawfulness of the processing, right to object, spam emails, unsolicited communication, rights of the data subject
Summary of the Decision
Origin of the case
The complainant alleged he faced difficulties when he tried to exercise his right to object to unsolicited marketing emails.
Findings
The LSA found that the complainant had consented to receiving marketing emails and that the controller removed the complainant’s data from their database, following the request. The controller’s reaction to the request was delayed, due to an internal dysfunction, which has since been resolved.
Decision
The LSA found no infringement.
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